General Terms and Conditions
Povanhu GmbH
Thank you for your interest in Povanhu and our tour offers. The following terms and conditions apply to all Povanhu tours and can be enforced. We therefore recommend that you read the following terms and conditions carefully and thank you for your trust.
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1. Conclusion of Contract
1.1 Registration
A contract is concluded between you and Povanhu GmbH by the unconditional confirmation of your written, telephone or personal registration for a Povanhu tour. The person registering is also jointly and severally liable for the other participants registered by him/her. By registering for a Povanhu Tour, the registrant becomes a contractual partner of Povanhu GmbH, provided he/she has reached the age of 18. For participants who have not yet reached the age of 18, the legal representative automatically becomes a contractual partner.
1.1.2 The subject of the contract is the trip you have booked in accordance with the program.
1.1.3 If cast members and accompanying persons are named on a Povanhu tour, these names are only indications. If cast members and accompanying persons are mentioned by name on a Povanhu tour, Povanhu GmbH will always endeavor to ensure their presence. Nevertheless, the cast and accompanying person may deviate from the announcement and therefore do not form part of the content of the contract.
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1.2 Application of the GTC
For additional services which are not part of Povanhu-Tours and are arranged or sold by other service providers (e.g. flight bookings), these General Terms and Conditions do not apply.
2 Prices and Terms of Payment
2.1 Prices
The tour price to be paid by you is shown in the tour description. Unless otherwise stated, the prices are per person in a double/twin room, excluding flight costs.
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2.2 Processing Fees
2.2.1 Change Requests, Rebookings
For changes to services at your request up to 120 days before departure, we charge a processing fee of a maximum of CHF 200 per person and according to the scope of the change. Section 4.1 applies to changes made 119 days or less before departure.
2.2.2 Processing and Reservation
Please note that your booking office may charge fees for reservations and processing.
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2.3 Small Groups
The specified minimum number of participants is required for a trip to be carried out at the advertised price. After consultation with the registered participants, the trip can be carried out with fewer participants and a small group surcharge to cover the costs can be charged.
2.4 Terms of Payment
Upon receipt of your registration, you will receive a confirmation, which also constitutes the definitive conclusion of the contract. The invoice will follow as soon as the minimum number of participants has been reached. The deposit is at least 30% of the total price, payable within 10 days. The balance is due 30 days before departure. For bookings made within 30 days before departure and bookings with non-refundable special conditions of the service provider, the entire invoice amount is due for payment immediately. If the payment deadlines are not met, Povanhu GmbH may withdraw from the contract after a short grace period has elapsed to no avail and claim cancellation costs in accordance with section 4.
2.5 Price Changes
In the following cases, Povanhu GmbH reserves the right to increase the prices listed in the invitation to tender. Not known at the time of going to press: - Increase in transportation costs (e.g. fuel surcharges) - Newly introduced or increased taxes or fees (e.g. increased airport taxes, security fees, insurance fees, increased national park fees) - Government-imposed price increases (e.g. VAT) - Exchange rate changes - Explainable printing errors Povanhu GmbH will announce price increases due to the above-mentioned reasons no later than 21 days before departure. If the price increase is more than 10% of the advertised package price, you have the right to withdraw from the contract free of charge within 3 days of receipt of the notification.
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3. Accommodation
Unless otherwise stated in the tour description, the advertised prices are per person in a double or twin room, excluding flight costs.
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3.1 Single Room
It is possible to book a single room for a surcharge on almost all trips. However, it is not always possible to guarantee a single room for every trip. Ask your booking office about this option and the corresponding surcharge.
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4. Rebooking | Cancellation Conditions | Trip Interruption | No-Show | Change of Person
4.1 Rebooking/Cancellation by the Customer
4.1.1 A rebooking/cancellation must be made in writing.
Up to 30 days before departure, a processing fee of a maximum of CHF 200 per person will be charged, depending on the extent of the change. In addition to the processing fees, the following percentages of the total price will be charged in the case of cancellations:
120-90 days before departure 25%.
90-30 days before departure 50%
29-0 days before departure 100%
A rebooking/cancellation must be made in writing. Povanhu GmbH cannot be charged any costs in the event of rebookings or cancellations by the customer, such as costs and fees for visas already obtained.
The effective date shall be the date of receipt of the written cancellation. If the cancellation is received on a Saturday, Sunday or public holiday, the next working day shall apply.
4.1.2 Premature Return Journey; Trip Interruption by Customers
If you have to cancel your trip for any reason or wish to change services during the trip, you are not entitled to a refund. In urgent cases (illness or accident, serious illness or death of relatives, etc.), our tour guide or local representative will assist you as far as possible in organizing your return journey or changes. In this context, please also note the assistance and conditions provided by your travel insurance. If the trip is interrupted or the travel services changed, the (additional) costs will be borne by you.
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4.1.3 Change of Persons by Customers
A change of travel participants must be made in writing up to 14 days before departure. Changes to travel participants cannot always be made possible and are heavily dependent on the services booked and the requirements of the partners/service providers of Povanhu GmbH. The costs for a later change correspond to the scope of the change.
4.1.4 No-show by Customer
If the travel participant does not start the trip without prior notification/cancellation, no refunds can be made.
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4.2 Rebooking/Cancellation by Povanhu GmbH
4.2.1 Minimum Number of Participants
The group tours offered are based on a minimum number of participants. If this is not reached for your trip, Povanhu GmbH is entitled to cancel the trip up to 60 days before the start of the trip at the latest. After consultation with registered participants, Povanhu GmbH can also organize the trip as a small group (with a small group surcharge) (see section 2.3). In the event of the trip being canceled, all payments already made will be refunded in full. Further claims for compensation are excluded.
4.2.2 Program Changes, Cancellation of the Trip, Trip Interruption
Povanhu GmbH reserves the right, also in your interest, to change individual agreed services or itineraries before or during the trip if unforeseen circumstances make this necessary. In rare cases, it may also be necessary to cancel or prematurely terminate a trip. Circumstances of this kind include strikes, official measures or force majeure (e.g. natural disasters, epidemics, unrest, acts of war, etc.) or other circumstances that make the trip impossible, make it considerably more difficult or pose a considerable risk to participants.Should these changes occur before departure, Povanhu GmbH reserves the right to charge you for any additional costs. If these changes occur during the trip, your rights are governed by section 8.
Should one or more of the named accompanying persons not be able to accompany the trip at short notice for unforeseeable reasons (illness, accident, force majeure, etc.) or have to cancel the trip, an equivalent replacement will be found if possible.
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5. Events
For all events and tours of third-party providers, the terms of use of the respective organizers apply.
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6. Insurances
Cancellation and SOS return travel insurance is mandatory. By booking a Povanhu tour, you confirm that you have sufficient private insurance cover. Make sure that you are adequately insured for accidents and illnesses abroad.
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7 Passport, Visas, Vaccinations etc.
You are solely responsible for complying with the prescribed passport, visa, customs, foreign exchange and health regulations. In order for the travel documents to be issued correctly, you must state your first name and surname etc. in accordance with the details in your passport when booking. If the names on the travel documents do not match those in your passport, you may be refused transportation or entry and forced repatriation, the costs of which you will have to bear. If travel documents (visas, airline tickets, etc.) have to be reissued because the details on the application do not match those in the passport, the costs will be borne by you.
7.1 Identity Documents
You alone are responsible for the completeness, prescribed validity and carrying of your identification documents such as passport, ID, vaccination certificates, etc.
7.2 Obtaining Visas
You are solely responsible for ensuring that your visa is complete, valid as required and that you carry it with you. You are also responsible for obtaining the necessary visas.
7.3 Health Regulations and Vaccinations
Information on mandatory and recommended vaccinations and health regulations can be found in the travel description or will be communicated to you when you book your trip. In addition, Povanhu GmbH recommends that you obtain information from your family doctor or tropical doctor about any additional individual vaccinations etc. before booking your trip, at least 6 weeks before departure.
8 Liability
8.1 General
Povanhu GmbH has taken the utmost care in preparing the travel advertisements and selecting the companies involved in your trip and has organized the trip professionally.
8.2 Cancellation of Services
Povanhu GmbH will reimburse the cancellation of agreed services or the additional costs incurred if it was not possible for the local tour guide to offer an equivalent replacement service on site and you are not at fault. The liability of Povanhu GmbH is limited to a total of twice the tour price per person and only covers direct damage. International agreements remain reserved (clause 8.3.1).
8.3 Limitations of Liability, Exclusions of Liability
8.3.1 International Agreements, National Laws
If international agreements or applicable national laws contain limitations of liability or exclusions of liability for damages resulting from non-performance or improper performance of the contract, Povanhu GmbH may invoke these and shall only be liable within the scope of these agreements or national laws. International agreements of this kind exist in particular in the transportation sector (air, rail and sea transport). Further limitations of liability or exclusions of liability in these General Terms and Conditions remain reserved.
8.3.2 Exclusion of Liability
Povanhu GmbH shall not be liable if the non-performance or improper performance of the contract is due to
- Failure on your part
- Unforeseeable or unavoidable failures of a third party who is not involved in the provision of the contractually agreed services.
- force majeure or an event which Povanhu GmbH or a service provider could not foresee or avert despite all due care. Povanhu GmbH is therefore not liable for changes to the travel program due to strikes, riots, weather conditions, official measures, delays by third parties, etc..
Furthermore, no liability is accepted for program changes due to flight schedule changes.
8.3.3 Local Activities/Excursions
Povanhu GmbH is not liable for activities and excursions that are booked at the destination or are not included in the agreed travel program.
8.4 Lost Vacation Time, Lost Vacation Enjoyment, etc.
Povanhu GmbH is not liable for lost vacation time, lost vacation enjoyment, frustration damages, etc.
8.5 Non-Contractual Liability
Non-contractual liability is governed by the applicable national laws and international agreements, subject to further limitations or exclusions of liability in these General Terms and Conditions.
9 Complaints
9.1 Complaints and Requests for Redress
If you have cause for complaint during the trip, you must immediately inform the tour guide, the local representative or the service provider concerned (e.g. hotel) and have this confirmed in writing. This is a mandatory requirement for any subsequent assertion of claims for compensation and usually enables a remedy to be found on site.
9.2 If no Solution is Found on Site
If no remedy is possible on site, you must request written confirmation of your complaint and its content. Tour guides, local representatives and service providers are not entitled to accept any claims for compensation.
9.3 After Your Return
If no satisfactory remedy was possible on site, you must submit your complaint and the confirmation you obtained on site in writing to Povanhu GmbH or your booking office within 10 days of your return. If these conditions are not met, all claims will lapse.
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10 Obligations to Cooperate on Your Part
10.1 Personal Requirements
Traveling to foreign countries requires that participants adapt to local customs and habits and respect local laws. Tour guides are authorized to exclude participants from the trip if they cause lasting disruption to the tour group or are unwilling to adapt to the customs of the destination country. Return travel costs etc. shall then be borne by the participant and the travel price paid shall not be refunded.
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10.2 Health Requirements
Good health etc. is a prerequisite for some trips. If a participant does not meet these requirements, the tour guide may exclude participants from the trip. Return travel costs etc. will be borne by the participant and the paid tour price will not be refunded.
11. Planning After Your Return
Despite the best travel planning, it is possible that the return journey may be delayed due to unforeseeable or unavoidable events. You should therefore not plan any obligations for the day of return and, in the case of trips to other continents, also for the following day, the non-observance of which could have serious consequences. Povanhu GmbH is not liable for any consequential damages.
12 Place of Jurisdiction
The relationship between the customer and Povanhu GmbH shall be governed exclusively by Swiss law. Actions against Povanhu GmbH can only be brought at the head office in Basel, Switzerland. Povanhu GmbH, Strassburgerallee 84, 4055 Basel.
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13. Data Protection
We collect and process personal data in accordance with the provisions of Swiss data protection law. A detailed privacy policy can be found on our website www.povanuhu.com.
14. Contact
You can contact us at any time via:
Povanhu GmbH
Strassburgerallee 84
4055 Basel
Email: info@povanhu.com